General Conditions of Use and Sale
We provide you with professional information and help concerning tyres. We sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Nankang.ie website. By using the Nankang.ie website, you signify your agreement to be bound by these conditions.
All services provided by online shop for the customer are solely made on the basis of the following terms and conditions. With making an order a customer accepts the terms and conditions of the online shop. Amendments to the agreement are only valid if they are in written form and signed by the shop and the customer. Any verbal agreements require written confirmation.
Conditions Relating to the Sale of Products to You
1. Acceptance of terms of sale
By ordering the chosen goods via the Internet, the customer makes a binding offer to conclude a sales contract. When you place an order to purchase a product from Nankang.ie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Please note that if you do not appear to have received a reply within 1 working day, it would be advisable to check any 'Junk Mail' or SPAM filters which may be installed on your system, prior to any further contact. Our reply may have been erroneously blocked by such software. Your order represents an offer to us to purchase a product. We will confirm your incoming order with a formal e-mail; this acknowledgement of is not an acceptance of your order. The contract takes effect from receipt of the goods with your approval, at the latest, however, after the expiry of the return period of 14 days. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of the contract. By placing an order in the provided manner, the customer declares to have read all the information provided to him during the purchase process, and to accept the general conditions and payment. In case of non-availability of the ordered items, the customer is immediately informed by an e-mail. We have no control over stocks in our suppliers possession and thus are either no longer available or their changes in type or design. We hereby reserve the right to change the prices of the products in our offer and also to price errors. If they occur our clients will be immediately informed. Price lists and other advertising matter are only an indication of the type of goods offered, and no particulars therein shall be binding upon Nankang.ie. All prices quoted therein are subject to alternation or withdrawal from time to time. The price given in any quotation by our company shall only be valid if it is accepted by making an order at the time of giving the quotation otherwise it shall be the price as at the date of acceptance by the company of the order from the customer. We can accept orders only from the customers who are over 18 years old. Orders made by fax or telephone, unfortunately cannot be accepted for technical reasons. Available items will be immediately shipped after receiving the payment receipt. In addition, we would like to warn you that an unpaid order will be automatically deleted after 10 days from the date on which it was made. Nankang.ie reserves the right to accept or refuse orders, it also reserves the right to cancel any uncompleted order. Upon placing an order for the tyres the customer shall be deemed to have determined by his own expertise the suitability of the tyres and the fitness of the goods for the particular use and purpose that he intends to put them to or use them for and shall not in any way rely upon the expertise of or of any statements made by the Nankang.ie or any of its agents or employees.
When you place an order in Nankang.ie, you are required to provide a valid email address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that Nankang.ie will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid email address.
2. Dispatch and delivery
We make buying tyres as convenient as possible as we deliver your order to your doorstep. Online orders can be shipped to anywhere in the Republic of Ireland. Delivery is free (within the island of Ireland).
The normal delivery time for an existing order is about 2 working days (please note that all delivery times are subject to stock availability). The above mentioned time of delivery is non-binding and can be extended in case of labour disputes, strikes and lockouts and unforeseen obstacles that are beyond the control of the seller, e.g. delivery delays of suppliers, transportation malfunctions, material or energy shortages, etc. Nankang.ie will endeavour to deliver the goods within the time agreed but in no circumstances will it be liable for any loss or damage of any kind whatsoever caused directly by any delay in the delivery of the goods. You will be notified by e-mail if we do not have your tyres in stock. If by reason of force majeure the completion of the delivery of the goods is in our opinion rendered impracticable our company shall be at liberty to terminate the order by sending an e-mail to our customer and refunding the money previously paid by the customer. When the goods are sent out, you will receive notification by an e-mail. This e-mail will serve as your invoice. Nankang.ie reserves the right to accept or refuse orders. The company also reserves the right to cancel any uncompleted order or to suspend the delivery. In this case the customer receives his or her previously paid money back.
Goods will be supplied based on any information provided by the customer. It is possible for you to change your delivery address once your order has been submitted online but up to the point when we send the package. However, such change can lengthen the delivery time. Unfortunately, once we send your order you will be unable to change delivery address. Our order will require your signature and someone needs to be at home to accept the delivery. When we deliver your items to you, the person present is asked to sign for the goods to acknowledge that you have received them.
On receipt of the goods the customer is deemed to have examined them carefully and the signing of the delivery note is conclusive evidence that the customer has examined the goods and that they are free of defects which should be apparent on inspection and the goods are those which the customer had ordered. Orders, depending on a number of items and their size, can be sent in a few packages delivered separately. Therefore, before signing the documents of delivery, we ask our customers to check if the number of items received is the same as the one printed on the shipping letter.
All prices are retail prices and include postage, packing and VAT within mainland Ireland. There is no difference according to number of the ordered goods. All of them are in Euros (EUR). The purchase price of each product depends on the day of the order price list of Nankang.ie.
3. Accepted payment methods
Under normal circumstances payment shall be made at the time that the order is placed. Payment may be made by, and is accepted by bank wire transfer, PayPal, major credit and debit cards: VISA, MasterCard, American Express, Diners Club International and JCB. Payment must be made in the currency in which the order was placed.
Nankang.ie may in its absolute discretion and without prejudice to any other rights which it may have, suspend all future deliveries of goods to the customer and/or terminate any contract without liability upon its part. In the event of any breach of the Terms and Conditions by the customer. In addition, we would like to warn you that an unpaid order will be automatically deleted after 10 days from the date on which it was made.
4. Returns and refunds (return a damaged, defective or incorrect item)
We are not the manufacturer of the goods supplied by us. The manufacturer's warranty lasts for 2 years or untill the exposure of tread wear indicators, whichever is earlier.
and it begins on the day of arrival of the goods to the customer.
First of all, we ask you to check your order when it is delivered at your indicated address. You must check the delivery immediately for their quality and completeness and give notice to the Customer Service Department of Nankang.ie of any apparent physical or delivery damage in the goods or receiving incorrect item and prepare damage protocol with shipment company driver.
Any defects in the goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Nankang.ie either by repair or, at the sole discretion of Nankang.ie, by replacement or refund. Any claim for defective goods or parts must be made in writing (at a complaint form supplied by Nankang.ie) within 7 days after delivery. Nankang.ie reserves the right to have an independent third party examine and test any products that is allegedly defective to determine whether such product is, in fact, defective. The conclusion of such independent third party (usually manufacturer) shall be conclusive, final and binding on you and Nankang.ie.
The warranty period is from the date of purchase if goods are replaced within the warranty period, the warranty will continue from the original date of purchase. The processing time of your complaint by the tyre manufacturer may last up to 3 months.
Customers are entitled to a statutory cooling-off period of 14 business days during which they may revoke their contract. The time limit begins to run from the date on which the customer receives the goods. This withdrawal period is sufficient to send the cancellation by letter or e-mail to the following addresses:
Nankang.ie will not accept the return under the 14-day return policy.
In case of successful cancellation the mutually received benefits are reversed. However, in such event the customer shall be responsible for the costs of returning the goods. When Nankang.ie collects the goods, it retains the right to charge the customer for any direct costs associated with the return of the goods.
Please do not send the tyres back to us without consultation with our Customer Service Department! Please contact our Customer Service team who will be more than happy to deal with your request. If you are experiencing problems, the Customer Service section will help you to find the answers you need. We will pick the tires up by shipment company. Please, use our transport packaging or very similar ones. Protect the goods against damages. Tyres must be clean when prepared for posting. We reserve the right to assert claims for compensation if there are any damages due to improper handling or insufficient packaging in the process of the return. The transport companies will only accept items in sufficient packaging. Please contact our Customer Service.
Although we usually refund money within one week from informing us about the problem, Nankang.ie has 30 days to refund the value of the tyres.
Conditions Relating to Your Use of Nankang.ie
Our careful handling of your personal details is of a great importance to us. Therefore, we appreciate your trust that Nankang.ie handles your personal information conscientiously.
Information, which we collect from you is used for the processing of orders, the delivery of goods and the provision of services as well as for payment settlements. We also use your details in order to communicate with you regarding orders, products, services and to enable third parties to carry out technical, logistical or other services on our instructions. All your data will be kept strictly confidential. Nankang may disclose your identity to relevant parties to aid any investigation.
In order to guarantee the safety of your information during transfer we use Secure Socket Layer Software (SSL). This software encodes the information, which you transfer. We maintain strict physical, electronic and procedural safety measures in connection with the collection, storage and disclosure of our customers' personal information. We assume that there is no liability for data security during their transmission over the Internet (for instance due to technical problems of the provider) or for any criminal third party access to files of our website. However, it is important for you to protect yourself against the unauthorized access to your password and your computer. If you share your computer with others you should take great care to log out after each session. We assume no responsibility for the access into confidential customer login.
6. Disclaimer notice
Although we have checked as carefully as possible, we are not responsible for and accept no liability for the content contained in any linked third-party website. The sole liability for this lies with the owner/operator of the linked website.
We do not warrant that the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in conjunction with the use of the Consumer Council website.
Claims of the buyer are excluded. This does not apply to intent, gross negligence or breach of contract by the seller or activities which stem from guarantee. In the event of culpable violation of essential, contractual obligations; the seller is only liable for contract damages. The seller is not liable for the lost profits or other financial loss of the buyer. As the liability is excluded or limited, this also applies to the personal liability of employees, employers, representatives and agents.
This site is established in Ireland in accordance with the laws of Ireland and will be governed by the laws of that country. When you use the site, you accept that your use of the site and any information on the site will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the site or any information on it, you agree that the Irish Courts will have non-exclusive jurisdiction over all such claims or disputes.
7. Reviews, comments and other content
Users of this website may post reviews, comments and other content; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Nankang.ie reserves the right to remove or edit any content.
No right, or licence is granted by these Terms and Conditions to the purchaser under any patent, copyright, registered design or any other industrial property right except the right to use the goods. All logos, images and graphics are property of their respective companies and are subject to copyright of the licensor. All the content on this website is subject to the law regarding copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties or otherwise used. All rights reserved.
9. Final provisions
Nankang.ie may revise these Terms at any time. If any provision of these Terms and Conditions is held to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions or part of such clauses. You can save the current Terms and Conditions now or print them for your records. Failure by Nankang.ie to enforce any of the Terms and Conditions shall not be construed as a waiver of any of the company’s right hereunder. Nankang.ie shall not incur any liability nor shall any right accrue to the purchaser by reason of any misrepresentation arising from: printing and clerical errors or oral statements not confirmed by Nankng.ie in writing.